Does anyone know of a list of KPI’s or Level of Service (LOS) standards for the water watewater industry?
KPIs are a metric that is used to provide a standard level of service. They apply to all industries, but none may be as important as the KPI standards for the wastewater industry....after all, this has immediate repercussions downstream.
…. Unfortunately there are no general standards that are in place. Each community, region, and/or nation must set their own standards based on local water conditions. This means one community in Ontario, Canada may have local, regional, and national KPIs that must be met to provide the needed level of service.
This list is intended to be an example of what KPI standards may be considered. For a complete look at what local standards happen to be, it is necessary to contact your local governing body.
- Water stress index.
- Days of operation at required standards.
- Repair times for high priority inoperative lines.
- Total faecal coliforms.
- Testing Biochemical and/or Chemical Oxygen Demand [BOD/COD].
- Percentage of Total Suspended Solids [TSS or SS]
- Amount of potentially dangerous organisms [i.e. E.coli, naked amoebae, etc.]
- Compliance in quality when compared to legal standards.
- Dissolved Air Floatation [DAF] performance.
- Total Cost of Operations.
- Metrics which measure specific systems and supports vital to consistent operations.
- Load volume percentages.
Having KPI standards in place is only the first step of the implementation process. It is also necessary to have specific policies and procedures in place that help individuals assigned to KPI monitoring achieve the necessary or legal standards. There must also be some sort of “Plan B” created in case the KPI standards are not met for some reason so the affected system can be brought back into compliance.
This creates a system that will create consistent outcomes as often as possible.
In case you want to read further – here are a couple of references: