The following is a description of the organizational structure and technical measures put in place by FluksAqua in order to protect customer data, as specified in section 3.5 of our Terms & Conditions:
At FluksAqua, customer trust is our number one priority. And we know that for our customers the security and confidentiality of their data is paramount. So we are meticulous in our implementation of technical and organizational safeguards that guaranty the integrity of all data.
In accordance with our Terms and Conditions:
The anonymity of forum contributors is protected by an alias chosen by them. No personal data associated with that alias can be transmitted to any third party whatsoever, except with the user’s express and prior consent.
Data provided by the customer in regard to any water or wastewater utility is only accessible to the users designated by that customer.
To ensure data security, we adhere to the following practices:
Only employees and subcontractors working in customer support are given access to data. These individuals are bound by strict confidentiality agreements. Moreover, they have access via a personal account that is subject to an audit trail and which only allows them to complete specified tasks and assignments.
Data access is fully protected by means of a system especially designed to operate with complete security in public and private Internet infrastructures.
The highest level of data security is guaranteed by:
Fully encrypted transactions
Layered architecture that isolates individual components
User authentication for every request
Audit trails of all access
Data storage is safe and reliable. The data received by FluksAqua is stored using Amazon Web Services, which has ISO 27018 certification, the standard for protecting personally identifiable information in the cloud. This in turn ensures:
encryption (AES 256-bit symmetric keys)
durable storage (average annual durability of 99.999999999% for a given archive)
redundant storage on multiple sites